At Joela Trek, we are committed to delivering your outdoor and travel essentials safely and promptly. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1–2 business days after receiving the order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Timeframe

Standard delivery usually takes 3–7 business days, depending on your location.

Remote or rural areas may require additional time.

3. Delivery Method

We deliver through trusted courier services.

All deliveries are made via Cash on Delivery (COD). Please ensure someone is available to receive and pay for the order at the delivery address.

4. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout.

Free shipping may be offered during special promotions or for orders exceeding a certain amount.

5. Tracking and Notifications

Once your order is shipped, you will receive an email or SMS with tracking information, if available.

If tracking is not available, you may contact us directly for status updates.

6. Undeliverable Packages

If the delivery fails due to an incorrect address or inability to contact the recipient, the order may be canceled and returned to us.

Additional delivery attempts may be made depending on the courier’s policies.

7. Delays

While we strive for timely delivery, delays may occur due to weather, holidays, or courier issues. We appreciate your patience and understanding.

8. Contact Us
For questions related to your shipment, please contact our customer support at:
📧 [email protected]