At Joela Trek, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, products, or services.

1. Information We Collect
We may collect the following types of information when you interact with our site:

Personal details such as your name, email address, shipping address, and phone number.

Information related to your orders and preferences.

Technical information such as your IP address, browser type, and device used to access our website.

2. How We Use Your Information
The information we collect is used for the following purposes:

To process and deliver your orders.

To communicate with you regarding your order or inquiries.

To improve our products, services, and customer experience.

To send you promotional emails or updates, only if you have opted in.

3. Sharing of Information
Joela Trek does not sell, trade, or rent your personal information to third parties. We may share information only with service providers involved in delivering our products (e.g., courier companies), and they are required to protect your data.

4. Data Security
We implement reasonable and industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Opt-Out Instructions
If you no longer wish to receive promotional emails or marketing communications from us, you may opt out at any time by:

Clicking the “unsubscribe” link in our emails.

Emailing us directly at [email protected] with the subject line “Opt-Out.”

6. Payment Information
Please note: Joela Trek only accepts Cash on Delivery (COD). We do not collect or store any credit/debit card or online payment information.

7. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
📧 [email protected]